Frequently asked questions

Frequently Asked Questions
Last updated: 21 October 2026

Orders

How can I tell my order was placed successfully?
An order confirmation email should reach you within a few minutes of checking out. If you can’t see it, have a look in your junk or spam folder, and if it’s not there, email info@belhove.com and we’ll confirm your order.

Can I make changes to my order or cancel it?
Yes, as long as it hasn’t been dispatched yet. Send your order number to info@belhove.com as quickly as you can and we’ll do everything we can to update or cancel it. Once an order has shipped, we can’t change it, but you can still send it back under our 30-day returns policy.

Can I place an order over the phone?
All orders go through belhove.com so your payment is covered by our secure checkout. That said, if you have any questions before ordering, we’re happy to help by phone or email.

Delivery

What does delivery cost?
Nothing. Delivery is free on all UK orders, with no minimum spend.

When will my order arrive?
We dispatch orders within 2 working days, and they arrive 7–12 working days after you order. Our Shipping Policy has the full breakdown of processing and transit times.

How can I track my parcel?
When your order ships, we’ll email you a tracking number and a link to follow its journey. Tracking information usually appears within 48 hours of dispatch.

Do you ship internationally?
Not yet. For now, we only deliver within the United Kingdom.

My order hasn’t turned up. What should I do?
If your order is past the delivery timeframe set out in our Shipping Policy, get in touch with your order number and we’ll follow it up with the courier straight away. If the parcel is confirmed lost, you can choose between a full refund and a free replacement.

Returns and Refunds

How do returns work?
You can request a return within 30 days of delivery. Items must be unused and in their original condition and packaging. We don’t charge restocking fees. You’ll find everything in our Refund & Return Policy.

My item arrived damaged. What happens now?
We’re sorry to hear that. Email info@belhove.com with your order number and a few photos showing the damage and the packaging, and we’ll sort it out fast with either a replacement or a full refund, at no cost to you.

How long do refunds take?
Once your return reaches us and is approved, we’ll refund your original payment method within 7 working days. Your bank may need a few extra days before the money shows in your account.

Can I swap an item for something else?
Yes. Email us and we’ll arrange an exchange for a different colour, size or product, using whichever option gets it to you quickest.

Products

Are product colours shown accurately?
We take great care to photograph our products true to life, but every screen displays colour a little differently. Natural materials like wood, ceramic and stone also vary slightly from piece to piece. If you’d like more information about a product before buying, just ask.

Where can I see product measurements?
Each product page lists full dimensions and materials. If there’s a measurement you need that isn’t shown, email us and we’ll find it for you.

Are bulbs included with your lamps?
Each product page shows the bulb details, including the fitting type and whether a bulb comes in the box. All our electrical items come with UK plugs.

Does the furniture need putting together?
If assembly is needed, the product page will say so, and every item comes with instructions and all the fixings you need. Most pieces only need light assembly, such as screwing on the legs.

Payment

What payment methods can I use?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are taken securely in pounds sterling.

Is it safe to pay on your website?
Yes. All transactions are protected by SSL encryption and processed by PCI DSS compliant payment providers, so your full card details are never stored on our systems.

Will VAT be added when I check out?
No. All prices on belhove.com already include UK VAT where it applies, so there are no surprises at checkout.

Gifting

Can I send an order as a gift?
Not as a gift-wrapped order just yet. We’re unable to add gift wrap or a printed message, so orders sent directly to a recipient arrive in our standard protective packaging. Orders are dispatched within 2 working days and arrive 7–12 working days after ordering. If we introduce gift options in future, we’ll update this page.

Anything Else

How can I get in touch?
Email info@belhove.com or call +44 20 8040 3669, Monday to Friday, 9:00 AM to 5:00 PM UK time. We aim to reply to all enquiries within 1–2 working days.

Contact Details
Store Address: 9 Bluebell Close, Kettering, NN16 9TJ, United Kingdom
Store Email: info@belhove.com
Store Phone: +44 20 8040 3669
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM UK time
We aim to reply to all emails within 1–2 working days.