Refund policy
Refund & Return Policy
Last updated: 21 October 2026
At Belhove, we want you to be completely happy with your order. If it isn’t quite right, sending it back is simple. This page covers how cancellations, returns, refunds and exchanges work. It’s in addition to your statutory rights as a UK consumer, and nothing here affects those rights.
Cancelling an Order
Before dispatch: Email us at info@belhove.com with your order number as soon as you can, and we’ll cancel it and refund you in full. Orders go into processing fast, so we can’t always stop them before they ship, but we’ll do our best.
After dispatch: Once your order is on its way, we can’t cancel it in transit. You can still return it once it arrives, using the returns process below.
30-Day Returns
You can request a return within 30 days of receiving your order. That’s well beyond the 14-day cancellation period the law requires, and the process is the same whichever applies.
To qualify, items need to be unused, in their original condition, and sent back with their original packaging and any accessories. There are no restocking fees.
Quick summary:
- Return window: 30 days from delivery
- Condition: unused, original condition, with packaging and accessories
- Restocking fee: none
- Support: we’ll help you at every stage
Who Pays for Returns
Faulty, damaged or wrong items: If your item arrives damaged, develops a fault, or isn’t what you ordered, returning it is free. We’ll arrange prepaid return postage where needed, and you can choose either a full refund (including any original delivery charge) or a free replacement.
Change of mind: If you’re returning something because you no longer want it, it doesn’t suit your space, or you ordered it by mistake, the return postage is your responsibility. Where a delivery charge was paid on the original order, it won’t be refunded for change-of-mind returns.
How to Send Something Back
- Get in touch. Email info@belhove.com with your order number and why you’re returning the item. For damage claims, photos help us resolve things quickly.
- Pack it carefully. Use the original packaging and include all accessories. For mirrors and other fragile items, please reuse the original protective packaging, as it’s built to keep them safe in transit.
- Post it. We’ll email you return instructions, including our return address and the shipping method we recommend. We suggest a tracked service, since the item is your responsibility until it reaches us.
Refunds
When we receive your return, we’ll check it over and email you to confirm your refund. Approved refunds go back to your original payment method within 7 business days of us receiving the item, although your bank or card provider may take a few extra days to process it. Refunds for faulty or misdescribed goods are always paid in full.
Exchanges
Want a different colour, size or product? Email info@belhove.com and we’ll arrange it. Often the quickest option is to return the item and place a new order, and we’ll let you know which route is fastest for you.
If Your Order Doesn’t Arrive
If your order hasn’t turned up within the delivery timeframe in our Shipping Policy, contact us with your order number and we’ll look into it with the courier right away. If the parcel is confirmed lost, you can choose a full refund or a free replacement.
Faulty Goods and Your Legal Rights
Under the Consumer Rights Act 2015, if an item is faulty, not as described, or not of satisfactory quality, you may be entitled to a refund, repair or replacement, even outside the return window above. If a fault shows up within 30 days of delivery, you’re entitled to a full refund. These rights apply alongside this policy, not in place of it.
Items That Can’t Be Returned
For hygiene reasons, a few products can’t be returned once opened, unless they’re faulty. Any such item is clearly labelled as non-returnable on its product page before you buy.
Updates to This Policy
We may revise this policy from time to time. Any changes will be posted on this page with an updated date at the top, and will apply to orders placed from that date onwards.